Drop Shipping Pet Supplies – Frequently Asked Questions

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How do I set up a Drop Shipping Account?

To set up a drop shipping account with TopDawg, check out our Drop Shipping Account Options and then Contact Us for a free consultation. Once your account is set up, your user name and password will be emailed to you, along with a direct link to the TopDawg Pet Supply Drop Shipping website Online Office.

Is a Drop Ship Account free?

Yes, a standard drop ship account is FREE to setup.

What are my discount rates for pet supplies?

With a standard account you average a 25% profit margin on the products you sell. You can upgrade to a VIP Drop Shipper and receive a better discount on all items sold. The average discount as a VIP Drop Shipper is 32%-45%.

Where do you ship to?

We currently ship to Canada and throughout the USA, including Alaska, Hawaii and Puerto Rico

What are the Shipping Fees?

We use a formula to determine the shipping cost for all orders based on the total retail purchase. You can view this formula once you login to your drop shipping account in our Online Office.

How can I download your products onto my website?

Once you login to your drop shipping admin section of the Online Office, you can download our data feed. This will allow you to access all product information via spread sheet. Everything you need – product images, sizes, descriptions, colors, wholesale price, suggested retail price, SKUs, bulk shipping fees, etc. – will be available so you can begin adding products to your website.

How long does it take to ship orders?

Almost all orders ship within two days. Occasionally, items that are ordered from our manufacturers as opposed to other suppliers can take a week longer to ship because they are made to order, by hand.

Are my orders traceable?

Yes. All tracking information will be updated in your drop shipping admin section next to each order. This is updated daily with the tracking number, carrier, and date shipped.

Whose name and information is listed on the outside and inside of the packages you ship?

Every shipment is labeled externally “Internet Shipper.” The packing slips included with your orders will have YOUR Company’s name and contact information on the top. You can customize your packing slip by completely filling out the My Information page in your drop ship admin section.

Who do you ship with?

All orders are shipped via UPS or USPS.

What is your return policy?

TopDawg offers a 30-Day money back guarantee on all products from the day the item was received. Your customer will receive instructions on how to properly return their order if they are unsatisfied in any way. TopDawg accepts all returns on your behalf and will credit your drop shipping account for items that are returned. A 25% restocking fee is applied to all returns.

How often do I have to load your data feed into my website to keep my products current with what you have in stock?

Currently we are updating our product line/data feed on a weekly basis. We would suggest updating the products on your website that often as well to insure that the products for sale on your website are currently In Stock.

Can I see samples of your products as well as your wholesale prices?

Yes, absolutely. Go to Browse Products to view all samples of our products and our list prices. Wholesale prices are based on the drop shipping plan you have elected, and will range from 25% to 45%.

Are there minimum orders?

There are NO minimum orders. Order whatever you or your customer needs and we will ship it for you.

Are there additional fees for Drop Shipping?

No. We do not charge any drop shipping fees at all. All you pay is standard shipping carrier costs. Order whatever you need, whenever you need it and we will ship it for you.

Can you easily describe how your drop shipping program works? What is the Process?

Sure! Here’s a quick rundown.

  1. Once you sign up for a drop shipping account with TopDawg, you will receive an email with your drop ship login.
  2. Log in to your account and begin downloading our data feed which will deliver all product information via a spread sheet.
  3. From here, you can start adding products to your current website. The shipping formula we use is located within your drop ship admin site, so determining shipping costs is easy.
  4. Once an item is sold from your main website, simply log in to your drop ship admin site, click the purchase inventory link and enter the stock number(s) that your customer has purchased from you.
  5. Once an order is completed, you will be taken to a page where you enter the shipping address. This can be either your address or your customer’s address.
  6. Next, you will be required to enter your billing information to pay TopDawg the discounted price for your drop ship orders.
  7. Once completed, you will see a Confirmation page which means your order has been sent to TopDawg for fulfillment.
  8. In most cases, TopDawg ships your order within 2 days (except for special order items.)

Do you ship to P.O. Boxes?

Sorry, no. We can only ship to standard street addresses. P.O. Box addresses are not accepted by our system and UPS and FedEx will not deliver to them at all.

Get Started Now!

Call us today at 1-866-906-1111 for a free consultation. No hard sell, just the facts!

Or Contact Us for more information.